Privacy policy

PERSONAL DATA PROTECTION DECLARATION

We appreciate your interest in our online store feelfree-outdoor.com. We know that you consider important handling your personal data. Therefore, we appreciate your trust. Below we will give you detailed information about handling your data.

Data access and hosting

You can visit our website without giving any personal data. Every time you visit a webpage, the web server automatically saves only the so-called server log file which, for example, contains the name of the requested file, your IP address, the date and time of download, the amount of data transmitted and the request provider (access data) and documents the retrieval.
These access data are evaluated exclusively for the purpose of ensuring the smooth operation of the website, as well as the improvement of our offer. In accordance with Article 6, paragraph 1, sentence 1 lit. f of the GDPR, this serves to protect our legitimate interests, which are mostly justified in terms of evaluation-recording of interests, in order to properly present our offer. All access data will be deleted latest seven days after the end of the page visit.

Third-party hosting services

In the processing on our behalf, a third-party service provider provides us with hosting and website services. This serves to preserve our legitimate interests, which are mostly justified in terms of evaluation-recording of interests, in order to properly present our offer. All data collected as part of the use of this website or in the forms listed in the online store as described below, will be processed on its servers. Processing on other servers takes place only within the framework explained here.
This service provider is situated in one of the EU countries or in the European Economic Area.

Purchase and delivery of products and services

We use your personal data to receive and process orders, provide products and services, process payment and communicate with you about orders, products, services and promotional offers.
Making available, removing errors and improving our services
We use your personal data to provide functionality, performance analysis, removal of errors and improving efficiency and usability.

Compliance with legal obligations

In certain cases, we have a legal obligation to collect and process your personal data. For example, we collect data from the seller in terms of location and bank account information for the identity verification and other purposes.

Communication with you

We use your personal data to communicate with you through various channels (by phone, chat, e-mail) regarding our services.

Ads displaying

We use your personal data to show ads based on interest in features, products and services you might be interested in.

Preventing fraud and credit loan risks

We process personal data to prevent or detect fraud and misuse in order to secure the safety of our clients.
The purposes for which we require your consent
We may, if necessary, require your consent for processing your personal data for a specific purpose and specify which purpose it is. If you give consent to processing of your personal data for a specific purpose, you can freely revoke your consent at any time, and we will stop processing your data for that purpose.

Data collection and use for contract processing and opening of a user account

We collect personal data if you voluntarily give them as part of your order, when contacting us (for example, through a contact form or e-mail) or when opening a user account. The collected data are shown in the appropriate entry forms. We use the information you provided to us in accordance with Article 6, paragraph 1, sentence 1 of lit. b of the GDPR for execution of the contract and processing of your inquiries. After the expiry of the contract or deletion of your account, your data will be limited to further processing and deleted after the expiration of retention period for the taxation and commercial-legal purposes, unless you explicitly consent to further use of your data or we reserve the right to legally allowed further use of the data, which we are bringing to your attention in this statement. Deletion of your account is possible at any time.

Data transfer

For the execution of the contract in accordance with Article 6, paragraph 1, sentence 1 lit. b of the GDPR, we forward your data to the shipping company whose service is related to the delivery, if it is required for delivery of the ordered goods. Depending on the choice of the payment service provider you select in the ordering process, the collected payment data will be forwarded for payment to the credit institution in charge of payment and, eventually, to the person in charge for payment we have hired or the selected payment service provider. Selected payment service providers themselves partially collect this information when you open an account with them. In this case, you must register with the payment service provider with access data during the ordering process. In this sense, the privacy policy of a particular payment service provider is applied.

Service provider

We engage other companies and individuals to perform tasks for us. For example, for ordering products and services, delivering packages, sending e-mails or mail, maintaining a list of our clients, analyzing our databases, advertising support, providing search results and links (including paid offers and links), payment processing (credit card, direct debit and purchase of invoices), content delivery, credit risk assessment and customer support. These third-party service providers have access to personal data needed for carrying out their tasks. However, they should not be used for other purposes. In addition, they are required to handle data in accordance with this Data Protection Statement and relevant data protection laws.

General Logistics Systems, logististične storitve, d.o.o.
Road in Prod 84
1129 Ljubljana

International mail:
Pošta Slovenije d.o.o.
Slomsškov trg 10
2500 Maribor

UPS Adria [S] Ekspres d.o.o.
Jože Pučnik Airport Ljubljana
4210 Brnik - Airport

UPS Europe SPRL / BVBA Avenue Ariane 5
1200 Brussels, Belgium

Credit card payment

We use Braintree (A PayPal Service). More about privacy policy: https://www.braintreepayments.com/si/legal/braintree-privacy-policy

E-mail advertising with a newsletter application

If you subscribe to our newsletter, we will use the necessary data or data you provide separately, so that we can regularly send you our e-mail newsletter based on your consent in accordance with Article 6, paragraph 1, sentences 1 lit. of the GDPR.
Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described below or through the provided link in the newsletter. After cancellation of your subscription, we will delete your e-mail address.
The newsletter will be sent as part of the processing on our behalf by the service provider, to which we will forward your e-mail address.

Responsible person
Greva d.o.o. is the responsible person for all personal data collected and processed by feelfree-outdoor.com .

Cookies and web analysis

Our website uses cookies. This protects our legitimate interests, which prevail in the context of evaluation of interests for the optimal presentation of our offer in accordance with Article 6 paragraph 1, by the sentence of 1 lit. f of the GDPR. Cookies are small text files automatically saved to your device. Some of the cookies we use are deleted after the browser session is finished, i.e. after closing the browser (the so-called session cookies). Other cookies remain on your device and allow us to recognize your browser during the next visit (permanent cookies). The duration of storage can be found in the browser settings of your web browser. You can set your browser to inform you about setting the cookies and you can decide on how to accept them individually or you can turn off acceptance of cookies for certain cases or in general. Each browser differs in the way it manages the cookie settings. This is described in each browser’s Help menu, which explains how to change the cookie settings. They can be found for appropriate browsers under the following links:
Internet Explorer™: http://windows.microsoft.com/de-DE/windows-vista/Block-or-allow-cookies
Safari™: https://support.apple.com/kb/ph21411?locale=de_DE
Chrome™: http://support.google.com/chrome/bin/answer.py?hl=de&hlrm=en&answer=95647
Firefox™ https://support.mozilla.org/de/kb/cookies-erlauben-und-ablehnen
Opera™ : http://help.opera.com/Windows/10.20/de/cookies.html

Use Google Analytics

On our website we use Google Analytics of the company Google (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
If you are a resident of the European Economic Area or Switzerland, the responsible person for your information is Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). Google Ireland Limited is a company affiliated with Google, responsible for processing your data and for complying with applicable data protection laws.
The purpose of data processing is to analyze this site and its visitors. To do this, Google will use the information obtained on behalf of the operator of this website to assess your use of the site, to generate reports about site activities and to provide other site-related activities and the use of Internet for the web-location operator. The IP address that Google Analytics provides from your browser as part of its service will not merge with other Google data.
Google Analytics uses cookies that allow analyzing the use of the site. The data generated by cookies about your use of this website are usually sent to Google server in the United States and stored there. IP anonymization is activated on this website. Therefore, Google will shorten your IP address in advance in the Member States of the European Union or in other Member States of the European Economic Area Agreement. Only in exceptional cases, a full IP address will be sent to Google server in the United States and shortened there.
Google is certified under the US-EU Data Protection Agreement "Privacy Shield" and thus required to comply with the European privacy protection guidelines.
You may prevent Google from collecting data (including your IP address) generated by the cookie related to your use of the site, as well as processing this information by Google by downloading and installing a browser add-on that is available through the following link 
[https://tools.google.com/dlpage/gaoptout?hl=de]
To prevent the collection and storage of data through Google Analytics on all devices, you can set the Opt-Out-Cookie. Turn off cookies to prevent future data collection when you visit this site. You must implement the Opt-Out procedure on all the systems and devices used for its operation in order to ensure its full effect on everything. If you delete the exclusion cookie, requests will be sent to Google. If you click here, the exclusion cookie will be set: Disable Google Analytics.
For more information about Terms of Use and Data Protection, see 
https://www.google.com/analytics/terms/de.html 
or https://www.google.de/intl/de/policies/.

Re-marketing for Google AdWords

We also use re-targeting technologies from external service providers, such as Pixel from Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA). Re-targeting allows us to make our online offer more interesting. This way we can specifically target the users of online advertising who have already been interested in our store and our products on our partner websites. The studies have shown us that showing personalized, interest-based advertising for Internet users is more interesting than advertising that does not have such personal references. To this end, a cookie is set up with which data on interests are collected by using pseudonyms. Based on this information, ads based on interest for our offers are displayed on our partners’ websites. No personal data will be stored, and user profiles will not be linked with your personal data. Legal basis for the use of re-targeting technologies is Article 6 paragraph 1 (f) of the GDPR. You can enable or disable data collection for the purpose of personalized advertising here. A cookie that permanently stops data collection will then be set up, unless you intentionally select this cookie in the browser or delete it by using the "Delete all cookies" function. You can repeat your non-acceptance at any time. For more information about how Google uses cookies, see Google's Privacy Policy
(https://policies.google.com/privacy)

Using Facebook re-marketing

On our website, we use the Facebook Inc. re-marketing service feature. "Custom Audiences" (1601 S. California Ave, Palo Alto, CA 94304, USA, "Facebook").
The purpose of the app is to target the website visitors who are advertising on the website, based on the interests in the social network Facebook.
For this purpose, the Facebook re-marketing tag has been implemented on the site. Therefore, when you visit a website you are directly connected through this tag to Facebook servers. This will send to Facebook server the information which one of our websites you visited. Facebook assigns then this information to your personal account on Facebook. When you visit Facebook's social network, you will see personalized Facebook-based ads based on interest.
Your data can be sent to the U.S. Facebook is certified based on the Privacy Protection Agreement between the U.S. and the EU and it is required to comply with the European privacy protection guidelines.
You can disable the "Custom Audiences" remarketing feature here.
For more information about collecting and using Facebook data, about your related privacy rights and ways of protection of your privacy, please see the Facebook Privacy Policy at
https://www.facebook.com/about/privacy/.

Tawk.To

When contacting us via chat on this site, this will go through the Tawk software, live chat software company tawk.to Inc., 187 East Warm Springs Rd, SB298, Las Vegas, Nevada, 89119.
As soon as you call Tawk Widget, a connection to the tawk.to Inc. servers is established.
Tawk stores your IP address and uses cookies, which are small text files uploaded and stored on your computer to allow you to personally chat with them on the chat site in real-time.
You can prevent cookie storage by matching the browser software settings; In this case, you may not be able to fully use the live chat feature and other features of this online offer.
The following information is collected, processed and stored: conversation content, date and time of the call, browser type / version, operating system used, previously visited website’s URL and the amount of transferred data. The collected data will not be used to personally identification of the website visitors and will not be linked to personal data through the pseudonym carrier. The data is also stored at tawk.to Inc.
For further information on handling data protection regulations by tawk.to Inc., please see their privacy policy at https://www.tawk.to/data-protection/gdpr/ .

Right to complain

If processing of personal data described here is based on our legitimate interest in accordance with Article 6, paragraph 1, lit. of the GDPR, for reasons arising out of your situation you are entitled to object at any time to these processes with future effect.
After the complaint, the processing of the data concerned is terminated if we cannot prove convincing legitimate grounds for processing that exceed your interests, rights and freedoms or if processing serves for the purpose of proving, achieving or defending legal claims.
If personal data processing is made for the purpose of direct advertising, you can file a complaint to this processing at any time by informing us. After the complaint is filed, we will stop processing the data concerned for the purpose of direct marketing.